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Customer support (Remote CDD)

Dipli recrute !

À propos

Dipli positions itself as the essential facilitator of refurbished products for professionals! With our strong tech and industrial expertise, we make the refurbished product supply chain both simpler and safer thanks to our all-in-one integrated platform

🎯 Our mission? To minimize the ecological impact of tech products and become the world's best integrated supply chain solution dedicated to refurbished goods.

♻️ Founded in 2017 by two high-tech passionates, Reynold Simonnet and Tanguy Pennel, Dipli already serves a network of over 3,300 professional clients. Processing more than 750,000 products annually, our platform, recognized as a social and solidarity economy (SSE) company, is experiencing exceptional growth across Europe. Our clients include major players such as Axa, Orange, Backmarket, Free, Edenred, Leclerc, and many others.

🚀 Joining Dipli means committing to evolving projects at the heart of a dynamic and passionate team.

Descriptif du poste

We are opening a new Customer Support position (CDD) as part of our growing business.

This role is perfect if you are looking for a hands-on position in the e-commerce/marketplace industry, where you can make an immediate and visible impact on the business every day. You will leverage your strong skills in customer relations, customer success, and project management using the best tools available in the market, working within a tight-knit team at the heart of our global strategy.

Your Responsibilities (Part of the "Quality" Team, Reporting to the Manager):

  • You ensure the success of the overall customer experience.

  • You collaborate closely with the Tech and Operations teams to find fast and tailored solutions for customers.

  • You monitor and report on key performance indicators (KPIs) related to your activities.

  • You stay involved in the company’s strategic projects and their implementation.

Profil recherché

  • Proven experience in customer support, preferably in a marketplace environment.

  • Excellent written and verbal communication skills.

  • Strong knowledge of digital support tools such as Zendesk.

  • Interest in e-commerce and the reconditioned "green" economy

  • Professional English is a must.

🚀 Important: Please apply only if you have at least one year of experience as a Customer Support representative and if your profile matches the job description.

Process de recrutement

  • 1 phone interview (20 minutes)

  • 1 video call interview

  • 1 in-person interview

Informations complémentaires

  • Type de contrat : CDD / Temporaire (6 à 6 mois)
  • Date de début : 15 mai 2025
  • Lieu : Paris
  • Niveau d'études : Bac +3
  • Expérience : > 1 an
  • Télétravail total possible
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